Your privacy matters to us. This policy explains how we collect and use your information as part of our consultation workflows, always respecting legal standards and confidentiality.

Information We Collect

We only request information necessary to map and support your consultation goals.

• Contact details, such as your name, phone number, and email, for correspondence during the consultation process.
• Information about your consultation request and workflow preferences.
• Feedback or communication records related to each mapped process stage.
• Technical data, such as browser and device information, for security and system improvements.

How We Use Your Data

We use your information exclusively to facilitate transparent, systematic workflows and personal consultations.

• To coordinate consultation requests and personalized process mapping.
• To respond promptly to workflow-related queries and updates.
• To improve and document our processes for quality assurance.
• To maintain secure, reliable workflow systems for all participants.

Legal Basis for Processing

All processing meets South African and international privacy regulations.

Generally, your consent or contract initiation is the key legal basis, as we only process your data when relevant to workflow mapping and consultation services. We do not process without clear necessity or your permission.

Sharing Information

Your details remain confidential. Information is only shared where necessary to support the consultation process.

• We may share information internally among mapped workflow advisors supporting your project.
• External service providers may support workflow analytics, subject to confidentiality agreements.
• Information may be disclosed as required to comply with South African law and regulatory obligations.

Data Security

We implement multi-layered security measures—technical, organizational, and procedural—to protect each piece of information throughout your consultation journey, from initial request through final feedback.

Your Rights

You can access, update, or request deletion of your data at any mapped stage of the workflow.

• Request access to or copies of data collected during any consultation process.
• Request corrections if information is out of date or incomplete.
• Request erasure where legally appropriate under South African law.
• Object to or request restriction of particular uses, such as automated analytics involvement.

Cookie Usage

We use cookies to optimize our process platform, record session data, provide secure access, and analyze workflow improvements for clients.

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Contact Us

For any privacy matter, data request, or policy-related question, please reach out using our details below.

Policy Changes and Updates

If we change our privacy policy, we will publish an updated version here and notify all active consultation clients with material changes.